Privacy Policy

Effective Date: 20 February 2025

1. Introduction

Welcome to QueueGenix, a queue management system designed for salons. Your privacy is important to us, and we are committed to protecting your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, and safeguard your data.

By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

Personal Information

• Name, email, and phone number (provided during reservation).

Usage Data

• Service selections, queue position, reservation times, and wait times.

Device & Technical Data

• IP address, browser type, device details, and operating system (for analytics and security).

Cookies & Tracking

• We use cookies and similar technologies to improve user experience and collect analytical data.

3. How We Use Your Information

• To manage salon reservations and queue status updates.
• To send reminders and notifications before your appointment.
• To generate a reservation code and display estimated waiting time.
• To improve system performance and user experience.
• To ensure system security and prevent fraud.

4. How We Protect Your Data

• Your data is encrypted and securely stored.
• Access to personal data is restricted to authorized salon staff.
• We implement security measures to prevent unauthorized access or misuse.

5. Data Sharing & Third-Party Disclosure

• We do not sell, trade, or rent your personal data to third parties.
• We may share anonymized usage data for analytics and service improvements.
• Personal data may be disclosed if required by Australian law enforcement or legal processes.

6. Your Rights Under Australian Law

As per the Privacy Act 1988, you have the following rights:

• Access & Correction: You may request access to your personal information and correct any errors.
• Data Deletion: You can request deletion of your personal data.
• Marketing Preferences: You can opt out of receiving promotional messages.
• Complaints: If you believe your privacy has been breached, you can file a complaint with the Office of the Australian Information Commissioner (OAIC).

7. Contact Us

For any privacy-related inquiries, data access requests, or complaints, please contact:

support@queuegenix.com

QueueGenix, Sydney, Australia

8. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with the revised effective date.

Last Updated: 20 February 2025